AI Change Color Logo

Refund Policy

1. Overview

AIChangeColor.com ("we", "our", or "us") offers subscription-based services for our AI hair color changing tool. This Refund Policy explains our policies regarding refunds and cancellations.

2. Subscription Plans

  • Free Tier: Free credits may be available (subject to change)
  • Pro Subscription: Monthly/annual recurring billing with additional credits and features

3. Cancellation

  • You may cancel your subscription from the billing portal or by contacting support
  • Cancellation takes effect at the end of your current billing period
  • You will continue to have access until the end of the paid period
  • Unused credits remaining at cancellation are non-refundable

4. Refund Eligibility

We offer refunds in the following circumstances:

  • Technical Failures: If the Service was unavailable due to our technical issues for an extended period
  • Billing Errors: Duplicate charges or incorrect amount charged
  • First-time Subscribers: Within 7 days of initial purchase (subject to usage limits)

Refunds are NOT available for:

  • Change of mind after 7 days of purchase
  • Unsatisfactory AI results (we cannot guarantee specific aesthetic outcomes)
  • Credits already used for generations
  • Account violations leading to termination

5. How to Request a Refund

To request a refund, please contact us at: [email protected]

Include in your request:

  • Your account email address
  • Order/subscription ID (if available)
  • Reason for the refund request
  • Any relevant screenshots or documentation

6. Processing Time

  • We will respond to refund requests within 3 business days
  • Approved refunds will be processed within 10 business days
  • Refunds will be issued to the original payment method
  • Credit card refunds may take 5-10 business days to appear on your statement

7. Third-Party Payments

Payments are processed by Creem as Merchant of Record. You may contact AIChangeColor.com at [email protected] for refund or cancellation assistance, and we may coordinate with Creem where required to process eligible refunds.

8. Data Deletion Upon Refund/Cancellation

Upon subscription cancellation or refund, your generated images and account data may be retained for a reasonable period. You may request deletion by contacting [email protected].

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions about this Refund Policy, please contact us at: [email protected]